Did you know that you can trade in your current phone with Xfinity Mobile and receive cash or credit towards a new device? Xfinity Mobile offers a trade-in program for all its customers, allowing you to exchange your eligible device for value. In this comprehensive guide, we will walk you through everything you need to know about the Xfinity Mobile trade-in program, including how it works, device requirements, preparation steps, determining trade-in value, and the various methods available for trade-in.
How Does Xfinity Mobile Trade-In Work?
The Xfinity Mobile trade-in program enables you to trade in your eligible device in three different ways:
- Trade-In with Assurant: Xfinity Mobile has partnered with Assurant to handle device trade-ins. You can initiate a trade-in through Assurant’s platform, either online or by mail.
- Trade-In at Xfinity Mobile Store: Another option is to visit any Xfinity Mobile store near you and trade in your device in person. The store representative will evaluate your device and provide the trade-in value.
- Trade-In via Customer Support: You can also contact Xfinity Mobile customer support at 1-888-936-4968 to initiate the trade-in process. The support representative will guide you on the necessary steps to evaluate the value and arrange the shipment of your device.
Xfinity Mobile Device Trade-In Requirements
To qualify for the Xfinity Mobile trade-in program, your device must meet specific requirements. Here are some of the key requirements your device needs to fulfill:
- Power On: The device must be able to power on.
- Physical Condition: The device should be free of cracks, physical damage, and missing parts such as buttons.
- Functional Ports: All ports, including the charging port, must be in proper working condition.
- Liquid Damage: The device should be free from any liquid damage.
- Minimum Value: The device must have a trade-in value greater than $0.
Please note that these requirements are subject to change, and it’s advisable to check the Xfinity Mobile website or contact customer support for the most up-to-date information.
Accepted Devices for Trade-In on Xfinity Mobile
Currently, Xfinity Mobile only accepts smartphones for trade-in. Other devices such as smartwatches, tablets, or other smart gadgets are not eligible. However, please stay updated with Xfinity Mobile’s policies as they may expand their accepted device categories in the future.
Preparing Your Device for Trade-In
Before shipping your device to Xfinity Mobile or visiting an Xfinity Mobile store, it’s important to properly prepare your device. Here are the steps to take to get your device ready for trade-in:
- Delete Personal Information: Remove all personal information, accounts, and data stored on your device. Sign out from accounts, delete account details, and disable features like iCloud for Apple devices. Additionally, disable any tracking or locking features present on the device.
- Back-Up Essential Data: Back up all essential data from your device, such as contacts, audio files, photos, videos, and apps. You can use cloud-based storage services or transfer the data to a memory card or external drive.
- Perform a Factory Reset: To ensure all data is erased from your device, perform a factory reset. The process may vary depending on your device’s make and model. Refer to the manufacturer’s guidelines or search online for instructions on how to perform a factory reset for your specific device.
How to Check the Trade-In Value of Your Device at Xfinity Mobile
You can determine the trade-in value of your device through Xfinity Mobile’s online appraisal tool. Follow these steps to check the estimated trade-in value of
your device on Xfinity Mobile:
- Visit the Appraisal page on the Xfinity Mobile website.
- Select the options that apply to your device, such as carrier, make, model, and storage capacity.
- Click “Next” to proceed.
- Enter your device’s IMEI number. You can find this number by dialing *#06# on your device.
- Click “Submit IMEI” and follow the onscreen instructions to complete the appraisal process.
- Xfinity Mobile will send you an email with the estimated trade-in value of your device.
Please note that the final trade-in value of your device may vary after a physical evaluation is conducted by Xfinity Mobile or Assurant.
How to Trade-In Your Device at Xfinity Mobile
Xfinity Mobile offers multiple methods to trade in your device. Here’s a breakdown of the different ways you can complete a trade-in:
- Trade-In via Xfinity Mobile Store: Visit any Xfinity Mobile store near you to trade in your device. Provide your Xfinity Mobile account details to the store attendant, who will then evaluate your device’s trade-in value. If you agree with the value, you can proceed with the trade-in, and the credit will be applied to your account.
- Trade-In via Assurant Platform: If you prefer the convenience of an online trade-in process, you can complete the trade-in through the Assurant platform. After completing the online appraisal process, Assurant will send you an email with the estimated trade-in value of your device and a shipping label. Package your device securely, attach the shipping label, and send it to the designated address provided by Assurant. Once Assurant receives your device and performs a physical evaluation, they will mail you a check for the final trade-in value.
- Trade-In via Customer Support: Contact Xfinity Mobile customer support at 1-888-936-4968 and request to trade in your current device. The support representative will guide you through the necessary steps to evaluate the value of your device and arrange the shipment.
How to Receive Payments for Trade-In at Xfinity Mobile
The method of receiving payments for your trade-in depends on the chosen trade-in method:
- If you completed the trade-in process through an Xfinity Mobile store, the trade-in value will be credited to your Xfinity Mobile account. You can use this credit as a down payment for a new device or to pay for future monthly bills.
- If you completed the trade-in process via the Assurant platform, Assurant will mail you a check for the final trade-in value of your device.
Please note that the specific payment processes and options may be subject to change. It’s always a good idea to verify the payment details with Xfinity Mobile or Assurant during the trade-in process.
Frequently Asked Questions
1. How long do I have to trade in my device? You have 21 days from the date you completed the online evaluation to return your device. Failing to do so may affect the final trade-in value.
2. Can the trade-in value change after I ship my device? Yes, the final trade-in value may differ from the initial estimate provided during the online appraisal. Xfinity Mobile or Assurant will notify you via email if there is any change in the final trade-in value.
By following this comprehensive guide, you can successfully participate in the Xfinity Mobile trade-in program, ensuring a smooth trade-in process for your device. Remember to review the requirements, prepare your device properly, check the trade-in value, and select the most suitable trade-in method for your convenience. Upgrade your device with Xfinity Mobile and enjoy the benefits of their trade-in program.