Ultimate Guide For US Cellular Customers: US Cellular Trade-In

Upgrading your phone has never been easier with the US Cellular Trade-in program. It offers an opportunity to get credit towards a new device by trading in your old one. In this in-depth guide, we take you through the entire process, so you can make the most out of this program.

Unraveling the US Cellular Trade-in Program

The US Cellular Trade-in program provides a platform for customers to exchange their old devices for credit towards a new one. The process is simplified into four stages. Firstly, you receive an online appraisal of your device. Secondly, you prepare your device for shipment. Thirdly, you ship your device. Finally, your US Cellular account gets credited.

This program is a win-win situation; even if your device is valued at $0, US Cellular offers an eco-friendly recycling option. The most exciting aspect is that the entire process can be initiated online, and a shipping kit is delivered to your doorstep for returning your device.

Who is the US Cellular Trade-in Program For?

The program is exclusively designed for US Cellular customers with active accounts and plans. If you’re subscribed to another network, you can still participate by porting your number to the US Cellular network.

US Cellular Trade-in Program: Eligibility Criteria

To qualify for this program, your device must meet certain requirements. Essentially, it must be in perfect working condition. These criteria include:

  • Functional battery
  • Screen without any delays, dimming, or flickers
  • Absence of deep scratches, cracks, and chips on the device
  • Full functionality of device power on and off
  • Absence of missing device parts
  • No physical damage
  • All external locking features must be disabled

In the US Cellular Trade-in program, only smartphones can be traded in, excluding tablets, smartwatches, and other smart devices.

Device Preparation Steps for Trade-in

Preparing your device for trade-in is a critical step. Follow these procedures to ensure a successful trade-in:

Back-up Data

Ensure to back up important data such as apps, photos, files, contacts, audio, and video files. You can use an external drive or a cloud service. Also, remember to remove the memory card.

Delete Account Information

Erase all account information saved on the device, including iCloud or other account details. Also, disable and delete all locking features or location-tracking apps on the device.

Factory Reset Device

Perform a factory reset to clear any remaining data stored on the device. This process varies depending on your device’s operating system.

Android Device:

  1. Tap the APPs icon and select SETTINGS.
  2. Scroll down to BACKUP and RESET and select FACTORY DATA RESET.


  1. Tap on the SETTINGS icon.
  2. Scroll down to GENERAL and select TRANSFER OR RESET IPHONE.

How to Trade-in Your Device with US Cellular

Once your device is ready, follow these steps to complete the trade-in process:

Complete the Online Appraisal

The first step involves completing the online appraisal to determine the value of your current device. You’ll need your device IMEI to complete this process. Dial *#06# on the device to get the IMEI number.

With the IMEI number, visit the US Cellular Online Appraisal page and follow the steps outlined to complete the appraisal.

Ship Device to US Cellular

After completing the online appraisal, a prepaid shipping kit will be delivered to you. Follow the instructions on the kit to package your device appropriately and ship it within 30 days of appraisal.

Final Appraisal and Account Credit

Upon receiving your device, US Cellular will carry out a final appraisal to determine its value. After the appraisal, your account will be credited accordingly.

Understanding the Trade-in Value

The trade-in value of your device depends on a multitude of factors. This includes the device model, its current condition, and the prevailing market value. US Cellular considers these aspects to provide a final trade-in value. To get an estimate, you can use the online appraisal tool.

How to Track Your Trade-in

Once you’ve submitted your device, you can track its status. Visit the trade-in status page on the US Cellular site, input your email address and invoice number, then click on ‘Search Now’ to get the status update.

Receiving Your Trade-in Credit

US Cellular does not offer cash payments for trade-ins. Instead, your account will be credited. This credit can be used towards purchasing a new device or paying your phone bills.

Frequently Asked Questions

Can I Trade in a Phone with a Cracked Screen?

Yes, you can trade in a phone with a cracked screen. However, it will lower the device’s trade-in value.

Do I Need to Send Device Accessories?

No, only the device is required for trade-in. Accessories like chargers and memory cards are not necessary.

What Is the Deadline for Sending a Phone?

Ideally, you should ship the device within 30 days of completing the online appraisal. Delay beyond this timeframe can affect the device’s value.

This comprehensive guide provides all the information you need to navigate the US Cellular Trade-in program seamlessly. Whether you’re looking to upgrade your device or recycle an old one, this program offers an easy and efficient solution.