Fixed: Citizens Bank App Not Working

Citizens provides personal and business banking, as well as student loans, home equity products, credit cards, and other services.

Are you facing issue in Citizens Bank app, Citizens Bank app not working for you? Don’t worry you are not alone. Lot of other people also facing same issue.

In this post, we’ll cover both the causes and solutions for the Citizens Bank app not working.

Why is Citizens Bank App Not Working?

The following reasons may be responsible for the Citizens Bank app not working issue.

  • The Citizens Bank server may be offline, that’s why the app isn’t working properly.
  • The Citizens Bank app may have some technical issues.
  • The Citizens Bank App not working problem might also be caused by an unstable mobile data or Wi-Fi connection.
  • The Citizens Bank app’s corrupted cache files might possibly be preventing it from operating as intended.
  • Problems may also occur because of an outdated Citizens Bank App version.
  • Minor bugs in your device might potentially issue with the Citizens Bank app’s proper functioning.

How to Fix “Citizens Bank App Not Working”?

Fix 1: Wait till the Citizen Bank App technical issue Gets Resolved

If Citizens Bank app isn’t working, there’s a good chance the app’s server is down or there’s a technical problem, which the Citizens Bank team is already aware of and trying to fix.

You have no choice but to wait till the Citizens Bank team resolves the problem or the Citizens Bank server is operational in this case.

Fix 2: Check Internet Connection Status

Make sure you have a reliable internet connection or high speed internet. You can have problems with the Citizens Bank app if the wifi network connection on your mobile device is slow.

So, verify the speed of your internet. Check your router if you’re using wifi or turn on and off your mobile data.

Additionally, try switching from wifi to mobile network or from mobile network to wifi to fix the issue.

Fix 3: Clear Citizens Bank App Cache

The majority of the time, clearing the app cache will fix any problems with the app.

So, Clear the cache in the Citizens Bank app to resolve the problem. To delete cache from the Citizens Bank App, follow the below steps:

Android users: Go to settings >> Go to application manager >> Tap on Citizens Bank App >> Tap on clear cache. Citizens Bank App cache will be cleared.

iPhone users: Go to iPhone settings >> Find Citizens Bank App and click on that >> tap on delete button >> again reinstall Citizens Bank app.

Check if the Citizens Bank app is working fine or not after clearing the cache.

Fix 4: Uninstall and Install the Citizens Bank App

Uninstall the Citizens Bank app, then reinstall it to resolve the problem. The Citizens Bank app can sometimes be uninstalled and reinstalled to fix the problem.

Therefore, first uninstall the Citizens Bank app from your phone, then reinstall, and check to see whether the Citizens Bank app is working fine or not.

Fix 5: Update Citizens Bank App to the Latest Version

Update Citizens Bank App to the most recent version in order to solve the issue with older versions of the app.

Your Citizens Bank app may not work properly if version is out of date.

Additionally, upgrading the Citizens Bank app to the most recent version will resolve any previously reported bugs.

If you’d like, you can set up the Citizens Bank app to automatically update itself, which will keep it constantly up to date and bug-free.

Fix 6: Reboot Your Phone

If the aforementioned methods are ineffective, there could be a problem with your phone rather than the Citizens Bank app. Restart your phone after closing the Citizens Bank app.

Verify that the Citizens Bank app is working fine after restarting the phone.


First, Check for a stable internet connection, then uninstall and reinstall the Citizens Bank app to resolve the problem. Once done, your problem will be solved, and the Citizens Bank App will start working correctly.

Another possibility is that the Citizens Bank App may have some technical issues. Wait till the Citizens Bank team resolves those issues in this scenario. Then, if available, upgrade the Citizens Bank app to the most recent version. The Citizens Bank App will then function properly.