Fix: Citibank App Not Working

Citibank provides personal and business banking, as well as student loans, home equity products, credit cards, and other services.

Are you facing issue in Citibank app, Citibank app not working for you? Don’t worry you are not alone. Lot of other people also facing same issue.

In this post, we’ll cover both the causes and solutions for the Citibank app not working.

Why is Citibank App Not Working?

The following reasons may be responsible for the Citibank app not working issue.

  • The Citibank server may be offline, that’s why the app isn’t working properly.
  • The Citibank app may have some technical issues.
  • The Citibank App not working problem might also be caused by an unstable mobile data or Wi-Fi connection.
  • The Citibank app’s corrupted cache files might possibly be preventing it from operating as intended.
  • Problems may also occur because of an outdated Citibank App version.
  • Minor bugs in your device might potentially issue with the Citibank app’s proper functioning.

How to Fix “Citibank App Not Working”?

Fix 1: Wait till the Citibank App technical issue Gets Resolved

If Citibank app isn’t working, there’s a good chance the app’s server is down or there’s a technical problem, which the Citibank team is already aware of and trying to fix.

You have no choice but to wait till the Citibank team resolves the problem or the Citibank server is operational in this case.

Fix 2: Check Internet Connection Status

Make sure you have a reliable internet connection or high speed internet. You can have problems with the Citibank app if the wifi network connection on your mobile device is slow.

So, verify the speed of your internet. Check your router if you’re using wifi or turn on and off your mobile data.

Additionally, try switching from wifi to mobile network or from mobile network to wifi to fix the issue.

Fix 3: Clear Citibank App Cache

The majority of the time, clearing the app cache will fix any problems with the app.

So, Clear the cache in the Citibank app to resolve the problem. To delete cache from the Citibank App, follow the below steps:

Android users: Go to settings >> Go to application manager >> Tap on Citizens Bank App >> Tap on clear cache. Citibank App cache will be cleared.

iPhone users: Go to iPhone settings >> Find Citibank App and click on that >> tap on delete button >> again reinstall Citibank app.

Check if the Citizens Bank app is working fine or not after clearing the cache.

Fix 4: Uninstall and Install the Citibank App

Uninstall the Citibank app, then reinstall it to resolve the problem. The Citibank app can sometimes be uninstalled and reinstalled to fix the problem.

Therefore, first uninstall the Citibank app from your phone, then reinstall, and check to see whether the Citibank app is working fine or not.

Fix 5: Update Citibank App to the Latest Version

Update Citibank App to the most recent version in order to solve the issue with older versions of the app.

Your Citibank app may not work properly if version is out of date.

Additionally, upgrading the Citibank app to the most recent version will resolve any previously reported bugs.

If you’d like, you can set up the Citibank app to automatically update itself, which will keep it constantly up to date and bug-free.

Fix 6: Reboot Your Phone

If the aforementioned methods are ineffective, there could be a problem with your phone rather than the Citibank app. Restart your phone after closing the Citibank app.

Verify that the Citibank app is working fine after restarting the phone.


First, Check for a stable internet connection, then uninstall and reinstall the Citibank app to resolve the problem.

Once done, your problem will be solved, and the Citibank App will start working correctly.

Another possibility is that the Citibank App may have some technical issues. Citibank team resolves those issues in this scenario.

Then, if available, upgrade the Citibank app to the most recent version. The Citibank App will then work properly.